Negotiation Skills for Improved Employee Relations

NEGOTIATION SKILLS FOR IMPROVED EMPLOYEE RELATIONS

24 & 25 October 2012

MEF Petaling Jaya, Selangor 9:00 am – 5:00pm

Objectives

Negotiation Skill is a key element of people management. Within the workplace, multiple issues may arise requiring managers / supervisors to balance staff needs and business productivity. To avoid loss of staff morale and high turnover, managers / supervisors must fine-tune their people management skills by using negotiation techniques towards achieving a “win-win” situation – for the organisation as well as the employees. This program aims to provide an understanding of negotiation skills within the workplace environment.

Topics Covered

   -Module 1:

• Employer
• Employee” Relationship
• Underlying Conflict • 
• Changing role of Managers / Supervisors
• Managing vs Leadership

   

  -Module 2:

• Negotiating Your Staff
• • Why Conflicts Arise?
• Personality Impact
• • Modes of Response

   

  -Module 3:

• Becoming A Negotiator
• Negotiator Character
• Negotiation Tips
• Power of Influence
• Situational Pressure

  

  -Module 4:

• Negotiation Process
• Initiate Contact
• Data collection & analyses
• Plan for Action & Resolve
• Define Issues
• Identify
• Underlying Factors
• Generate Options
• Assess and Fine-tune

Target Audience

Managers, supervisors, executives and personnel who are responsible for managing staff within teams, units and departments.

Methodology

Lectures, group discussions and case studies

Trainer

Mrs T.Rani Nathan is a Senior Consultant with MEF Academy, the training & education arm of Malaysian Employers Federation. She is a Certified Trainer recognized by the Human Resources Development Berhad (PSMB), with 15 years extensive experience and expertise in Japanese Management Training, Managerial Skills, Supervisory Skills, Performance Management, Change Management, Training Skills, Presentation Skills and Customer Services Skills programs. Mrs. Rani holds professional certifications as Master Trainer awarded by United Nations Development Programs (UNDP) – Malaysian Institute of Integrity; Certified Trainer by Human Resource Development Corporation, Certificate in Training Services from International Labour Organisation and Qualified Management Training Programme (MTP) Trainer from Japan Industrial Training Association (JITA). Mrs Rani holds Masters In Law (LL.M) from University Malaya, LL.B (Hons) from University of London and Certificate In Legal Practice (CLP).

Course Fees

• RM800 per participant, inclusive of course materials, refreshments and lunch.
• Discount of RM150 for MEF members.

For REGISTRATION FORM: CLICK HERE