Communication & Emotional Intelligence

18 September 2013 

MEF Phileo Damansara 2, Petaling Jaya 

Objectives 

Communicating intelligently is an essential tool for every individual. Communication may seem an easy task, however misinterpretation of work instructions, poor staff performance, difficult team relationships or frustrated customers result from lack of emotional intelligence (EQ) in communication. Emotional intelligence is the ability to perceive emotions; to access and generate emotions so as to assist thought; to understand emotions and emotional knowledge; and to reflectively regulate emotions so as to promote emotional and intellectual growth.” This program provides participants with crucial communication skills, which are further advanced with EQ towards improved communication etiquette and personal / work relationships. 

Topics Covered 

Module 1: What is Emotional Intelligence? 

• Definition 

• Principles of EQ 

• EQ in Communication (CQ) 

• EQ and CQ – Self Esteem, Self Image, Self Talk 

Module 2: What is Communication Skills? 

• Art of Communication 

• 9 Behavioural skills of successful communication 

• Body Language 

• Verbal Communication skills 

• Questioning & Listening Skills 

Module 3: Improving Communication Using EQ 

• Understanding Personalities 

• EQ and Personalities 

• Handling People Problems 

- Relationships 

- Working in a Team 

- Customer Service 

Methodology 

• Lectures 

• Group discussions 

• Video Presentations 

• Practical exercises / case studies 

Trainer’s Profile 

Mrs T.Rani Nathan is a Senior Consultant with MEF Academy, the training & education arm of Malaysian Employers Federation. She is a Certified Trainer recognized by the Human Resources Development Berhad (PSMB), with 15 years extensive experience and expertise in Japanese Management Training, Managerial Skills, Supervisory Skills, Performance Management, Change Management, Training Skills, Presentation Skills and Customer Services Skills programs. Mrs. Rani holds professional certifications as Master Trainer awarded by United Nations Development Programs (UNDP) – Malaysian Institute of Integrity; Certified Trainer by Human Resource Development Corporation, Certificate in Training Services from International Labour Organisation and Qualified Management Training Programme (MTP) Trainer from Japan Industrial Training Association (JITA). Mrs Rani holds Masters In Law (LL.M) from University Malaya, LL.B (Hons) from University of London and Certificate In Legal Practice (CLP). 

Course Fee 

• RM400 (member) 

• RM550 (non-member)

For Registration Form, CLICK HERE