Power of Coaching & Counseling for Performance

POWER OF COACHING & COUNSELING FOR PERFORMANCE

14 & 15 February 2013

MEF Petaling Jaya, Selangor

9:00 am – 5:00pm

Objectives

To enable participants to:

• Understand the importance of Coaching & Counselling at the workshop and how they are part of the change process
• Have a better understanding of their role as a coach and counsellor
• Understand the difference between Coaching & Counselling (Can’t do and won’t do)
• Know when to coach staff and when to counsel them
• Acquire the skills of Coaching & Counselling
• Apply the effective steps of Coaching & Counselling at the workplace

Topics Covered

1. Why do Employees Fail to Perform?

• Performance Factors
• Personal Issues

2. Concept of Coaching & Counseling

• Leadership & People Management skills
• Key differences / Approach 

3. Definition of Coaching

• Coaching Process
• Coaching Techniques

          - Identifying work problem

          - Solution and actions

          - Skills required

4. Coaching a Problem Employee

• Step-by-Step Coaching Interview
• Situational Role-Play

5. Definition of Counseling

• Counseling Process & Techniques

          - Personal / Attitude / Motivation

          - Video Presentation

6. Attitude / Motivation

• Psychology of Human Behavior
• Maslow / Herzberg’s Motivation
• Difficult Behaviour

7. Coaching & Counseling Skills:

• Positive Acknowledgement
• Constructive Feedback
• Questioning Skills
• Listening Skills
• Body Language

8. Coaching & Counseling Problem Employee

• Case-study
• Situational Role-Play

Target Audience

Supervisors & Managers who are ultimately responsible for producing results both directly and indirectly through the effort and competency of others.

Methodology

• Lectures
• Discussions
• Role play
• Video Presentation

Trainer

Mrs T.Rani Nathan is a Senior Consultant with MEF Academy, the training & education arm of Malaysian Employers Federation. She is a Certified Trainer recognized by the Human Resources Development Berhad (PSMB), with 15 years extensive experience and expertise in Japanese Management Training, Managerial Skills, Supervisory Skills, Performance Management, Change Management, Training Skills, Presentation Skills and Customer Services Skillsprograms. Mrs. Rani holds professional certifications as Master Trainer awarded by United Nations Development Programs (UNDP) – Malaysian Institute of Integrity; Certified Trainer by Human Resource Development Corporation, Certificate in Training Services from International Labour Organisation and Qualified Management Training Programme (MTP) Trainer from Japan Industrial Training Association (JITA). Mrs Rani holds Masters In Law (LL.M) from University Malaya, LL.B (Hons) from University of London and Certificate In Legal Practice (CLP).

Course Fees

• RM700 per participant, inclusive of course materials, refreshments and lunch. Discount of RM150 for MEF members.

For REGISTRATION FORM: CLICK HERE