Clerical Development Skills

5 - 6 December 2013 at MEF Petaling Jaya

Objectives

Every employee in an organisation contributes towards the development and productivity of the organisation they work in. Thus it is essential for the employees to maintain a high standard of quality work. This can be achieved through constant effective training. This programme is specially designed to enable employees to achieve higher productivity levels which will in turn enhance the image and productivity of the organisation

Topics Covered

• Roles and responsibilities of employers and employees

• Understanding the company and your job

• Enhancing the company’s corporate image

• Motivation and positive work attitude

• Providing quality customer service in person and through the telephone

• Interpersonal communication skills

• Human relation skills

• Leadership

• Time management

• Teamwork

• Handling employment issues

Who Should Attend

Secretaries, clerical staff, receptionists, front-line staff, customer service people and all those involved in the day to day administration of the office.

Course Fees

RM500 per participant, inclusive of seminar materials, refreshments and lunch.

Less RM50 for MEF members.

For Registration Form, CLICK HERE