HOW TO MANAGE CONFLICTS IN THE WORKPLACE
27 May 2013
MEF Academy Phileo Damansara 2, Petaling Jaya
Introduction
It is true that there are many things we cannot control when dealing with our coworkers or colleagues. But there are skills we can learn to keep disagreements constructive and resolve conflicts in a positive way. The most important thing to keep in mind is that resolving conflict is not about one person proving the other person wrong. Resolving conflict is about working with the other person to solve the problem and maintain the relationship.
This workshop will provide eight specific, reliable solutions: skills that help you put aside your differences, control your emotions, and move forward.
Objectives
Participants will learn how to:
- understand common sources of workplace conflict, and behaviours that make it destructive;
- use techniques that can turn conflict into constructive interaction.
Topics Covered
- Understanding Constructive disagreement vs Destructive Conflict
- What make conflicts worse
- How to respond with empathy
- How to actively listen
- How to set a limit
- How to find something to agree with
- How to use “I” language instead of “You” language
- How to disengage to cool off
- How to appeal to mutual self-interest
- How to attack the problem, not the person
Target Audience
All levels of business professionals and employees.
Methodology
- Lecture (5%)
- Practical (65%)
- Training games (5%)
- Video (20%)
- Discussion (5%)
Trainers
Encik Mohd Arshad Jamil is a powerful and inspiring Training Consultant of the Malaysian Employers Federation Academy, who offers over 20 years of his solid experience and insights of various organisations. His interest lies in the areas of Human Capital Development specifically Leadership, Learning and Thinking Skills, Motivation, Team Development, Performance Improvement, and Employee Relationship Management. Mohar, as he is fondly called by friends, is a PSMB certified trainer and holds a Diploma in Public Administration, Bachelor in Laws (LL.B) and Masters in Law (LL.M). He advocates holistic human capital development and leads by example through some of his social and voluntary endeavours.
Course Fee
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