Clerical Development Skills

CLERICAL DEVELOPMENT SKILLS 

18 & 19 April 2013 at MEF Petaling Jaya

**PROLUS SCHEME

Objectives

Every employee in an organisation contributes towards the development and productivity of the organisation they work in. Thus it is essential for the employees to maintain a high standard of quality work. This can be achieved through constant effective training. This programme is specially designed to enable employees to achieve higher productivity levels which will in turn enhance the image and productivity of the organisation

Topics Covered

• Roles and responsibilities of employers and employees
• Understanding the company and your job
• Enhancing the company’s corporate image
• Motivation and positive work attitude
• Providing quality customer service in person and through the telephone
• Interpersonal communication skills
• Human relation skills
• Leadership
• Time management
• Teamwork
• Handling employment issues

Who Should Attend

Secretaries, clerical staff, receptionists, front-line staff, customer service people and all those involved in the day to day administration of the office.

Trainer

Mr. Sri Vahlsan has more than 10 years of experience in the area of People Relations. Backed with years of working experience in the Hospitality Industry has given him sound knowledge in Customer Service and Employee Relations. Geared with this exposure and experience, his delivery has been able to bridge the gaps in organizational needs by transforming the contents into reflective inputs for employees to succeed in their working place Mr. Sri’s areas of specialization includes Customer Service, Communication Skills, Employee Skills Development, Motivation and Product Knowledge Development. He has also assisted organization’s in carrying out their Training Needs Analysis while looking at specific approaches. He is also a Certified Trainer in Management Training Program issued by (NICC) Japanese Business Federation and a Certified Trainer issued by Pembangunan Sumber Manusia Berhad.(PSMB) Academically he holds a Bachelor’s Degree in Management from Bournemouth University in UK and a Master In Management (specializing in Human Resource) from one of the local public university.

Course Fees

• RM500 per participant, inclusive of seminar materials, refreshments and lunch.
• Less RM50 for MEF members.

For Registration Form: CLICK HERE