Master Closer

MASTER CLOSER

by U2 Kumar

You represent a very good organization!

Your product is grrreat !

You are offering the best deal ever !

Your presentation is excellent !

But…you just can’t make your customers to nod and sign on the dotted line. What went wrong?

Perhaps what you are missing is the hammer to nail your sale?

Learn different closing techniques in any closing objections and discover the secrets of a Master Closer in our upcoming specialized topic program on Closing Strategy :-

MASTER CLOSER

by U2 Kumar

Date : 22 February 2012 (Wednesday)

Time : 9am – 5pm

Venue : Uptown Conference Centre, Petaling Jaya

Recommended to : Sales personnel

How this seminar can benefit you

• Combining a customer’s need, hot buttons and mindset to create a powerful closing strategy

• Create vacuum and sending closing signals to fill that space

• Create urgency and emotional connection to strengthen the buying desire to accelerate the decision making process of the customers

Communicate With The News Media The Effective Way

To: Corporate Communications, Public Relations, Corporate Affairs, Public Affairs, Marketing, Branding, and Advertising & Promotion COMMUNICATE WITH THE NEWS MEDIA the Effective Way for positive publicity in good and bad times -------------------------------------------------------------------------- 15th & 16th February 2012 Armada Hotel, Petaling Jaya ---------------------------------------------------------------------- For more DETAILS PROGRAM & REGISTRATION FORM: Please see the attached file.

For enquiries please contact Ms. Zana / Ms. Eina / Ms. Rani Tel : 03-79557778 ext 144 /137 / 140

Gaji minimum RM900 untuk lebih lima juta pekerja swasta bakal dilaksana Julai

KUALA LUMPUR: Cadangan gaji minimum RM900 yang diputuskan Majlis Perundingan Gaji Negara (MPGN) bulan lalu akan dibentangkan ke Kabinet hari ini, manakala pelaksanaannya dijangka berkuat kuasa Julai ini.

Ini bermakna lebih lima juta pekerja sektor swasta termasuk tenaga asing di pelbagai industri termasuk perladangan serta pembinaan akan menerima manfaat itu, kecuali sektor pembantu rumah dan pekerja yang mengikuti skim latihan.

Sumber berkata, penetapan RM900 dipersetujui sebulat suara, termasuk wakil Persekutuan Majikan Malaysia (MEF) dan Kongres Kesatuan Sekerja Malaysia (MTUC), manakala laporan terperinci MPGN sudah dihantar kepada Kementerian Sumber Manusia, baru-baru ini.

“Jawatankuasa teknikal MPGN sudah selesai menjalankan tanggungjawabnya dan kami difahamkan laporan MPGN itu akan dibentangkan pada mesyuarat Kabinet esok (hari ini) oleh Menteri Sumber Manusia, Datuk Seri Dr S Subramaniam.

“Semua pihak yang terbabit dalam MPGN bersetuju RM900 sebagai gaji minimum. Malah, laporan itu turut disertakan tempoh pelaksanaannya iaitu dalam tempoh enam bulan selepas mendapat persetujuan Kabinet,” katanya kepada Berita Harian semalam.

Pada 2010, bekas Presiden MTUC, Syed Shahir Syed Mohamud, berkata kira-kira 2.2 juta pekerja tempatan menerima gaji pokok di bawah RM1,000 sebulan dengan lebih 1.8 juta daripadanya berpendapatan di bawah paras kemiskinan dan kemiskinan tegar.
MTUC sebagai kesatuan sekerja terbesar mewakili pekerja sektor swasta negara, memperjuangkan isu gaji minimum sejak 1999 bagi memastikan tiada pekerja menerima gaji di bawah paras kemiskinan.

Sumber itu berkata, pelaksanaan gaji minimum mampu mengurangkan kebergantungan terhadap tenaga pekerja asing, selain mampu menarik minat pekerja tempatan untuk bekerja dalam negara.

“Namun, MPGN hanya menetapkan gaji minimum..., tidak membuat sebarang keputusan atau perbincangan lain mengenai elaun sara hidup (COLA) sebanyak RM300 seperti diperjuangkan MTUC sebelum ini,” katanya.

Dipetik dari Berita Harian Online

Selangor unveils RM1,500 minimum wage policy

SHAH ALAM, Nov 9 — A RM1,500 minimum wage floor will be introduced at all Selangor-linked corporations, Mentri Besar Tan Sri Khalid Ibrahim announced while tabling the state Budget today.

He also said a half-month bonus or at least RM500 will be paid out to each of the state’s civil servants.

The Bandar Tun Razak MP said the minimum wage policy “will begin with state-owned companies with stable finances” such as the Selangor State Development Corporation (PKNS) and Selangor Agricultural Development Corporation (PKPS).

“A RM10 million fund will also be set aside for those (corporations) that are still financially unstable and unable to bear the cost of this policy,” he said.

In unveiling the state’s RM1.6 billion Budget for 2012, Khalid (picture) said the balanced budget was made possible due to a RM300 million infusion from the Mentri Besar Inc as well as dividends from other state-linked firms.

At a press conference later, Khalid explained that the RM10 million fund would go towards workers’ training to justify the increase in salary.

“Wages are paid because of productivity,” he explained, adding that workers may choose further training to enhance their skills.

“Because the company may not have the money or resources, we will pay (for the workers’ training),” he said, adding that the move would help deflect detractors who may call the move unjustified due to inadequate skill or capability.

“The state government will strive to increase productivity of the state and its companies so the implementation of minimum wage is justified,” he said.

However, Khalid stressed that the pay hike was also not a gift.

“We don’t want to give away money just like that; people have to earn their living,” he said.

“The earning of their living must be structured so that their productivity will support the rationale for giving them the income.”

Learning English has its advantage

One day I was at one of the popular fast food restaurants in Kuala Lumpur. There was a line of about five people queuing to buy their food and drinks. I noticed that the person who was taking the order spoke in Bahasa Malaysia to all his customers which was perfectly fine with me. After all, we are all Malaysians and we have no problem communicating in Bahasa Malaysia. It wasn’t long before a family of four stood behind me. Clearly, this family was not from Malaysia. I think they were from a Middle Eastern country. When it came to my turn, I decided to see if this person taking my order would be comfortable conversing in English. Unfortunately not, he spoke to me in Bahasa Malaysia. Before anyone starts accusing me of being bias or racially inclined, I would like to state that the person who was taking my order was not a native speaker of Bahasa Malaysia (ie: he was not a Malay person). I spoke to him in Bahasa Malaysia and he gladly took down my order.

When it came to the next customer, the Middle Eastern lady gave her order in English. While she was doing that, the person at the counter was scratching his head. When she finished giving her orders, he asked her in Bahasa Malaysia which meal set she was ordering. The Middle Eastern lady looked confuse and asked him whether he spoke English. He didn’t quite understand what she was saying and repeated his earlier question. To be honest, I was quite amused to watch from where I was standing. I was still waiting for my food when I decided to interrupt and asked the lady to repeat her order so that I could translate it for the gentleman at the counter. Suddenly both of them looked relieved. When my food and drinks arrived, I decided to excuse myself and quickly find myself an empty table. Just when I was about to sit down, the Middle Eastern lady came up to me and said, “Excuse me, do you mind helping me to translate what the man is saying. I have no idea what he is talking about”. So again, I went up to the person at the counter and enquired what was he trying to convey to the Middle Eastern lady? Apparently, he had run out of coins and was asking the lady whether she had any coins with her. Most of us would know that the word for coins in Bahasa Malaysia is “duit syiling” but to a foreigner they do not have the slightest clue when the word “syiling” is mentioned.

So what I have learned from all of this? I strongly believe that the people at the front line should have at least some general command of the English Language so that they are able to communicate with non Bahasa Malaysia speakers. It was quite surprising to me that a fast food restaurant such as the one I went to did not put someone who has some proficiency in English at their counter. I wonder why? I did ask a friend of mine and he said it is quite difficult to find workers nowadays, so they have to make do with whoever they can get. By saying this, I wish to compliment the A&W Restaurant in Petaling Jaya. I have noticed that the A&W Restaurant have on board a good team of people ranging from the able and young to senior citizens and people with disabilities. This shows the company does not discriminate in its hiring and is indeed a caring company that one can be proud of.