Effective Supervisory Skills

24 -25 February 2014 

MEF Petaling Jaya, Selangor 

9:00 a.m. – 5:00 p.m. 

LEAD yourself to being the most preferred SUPERVISOR by taking control of your CONFIDANCE and undertake challenges FEARLESSLY when you drive the organization towards achieving its GOALS.

Objectives

To assist participants in developing their Supervisory Skills and understanding the relevant skills required in becoming a Supervisor.

Who Should Attend

This course is suitable for Supervisors at all levels who wish to enhance their work performance as a Supervisor

Topics Covered

DAY 1

Module 1: UNDERSTANDING THE ROLE OF A SUPERVISOR

· Getting to know yourself as a supervisor

· Understanding supervisor’s role and responsibilities

· The difference between a supervisor and an employee

Module 2: UNDERSTANDING YOURSELF AS A SUPERVISOR AND YOUR ORGANIZATION

· Understanding the roles and responsibilities of a supervisor within an organization

Module 3: UNDERSTANDING PLANNING & MOTIVATION FOR EFFECTIVE SUPERVISORY

· Principles of planning effectively

· Theory and practice of motivation

Module 4: STRATEGIES TO BECOME AN EFFECTIVE SUPERVISOR

· The “Four Bases” for effective supervisory

DAY 2

Module 5: GETTING TO THE ‘FIRST BASE’OF EFFECTIVE SUPERVISORY

· Setting the right discipline line

· How to maintain proper discipline

· Disciplinary checklist

Module 6: EFFECTIVE DELEGATION SKILLS

· Mastering delegating skills

· Understanding task delegating

Module 7: COACHING & COUNSELLING

· Handling performance, problems, complaints and grievances

Module 8: BASICS OF LEADERSHIP

· Leadership characteristics

· Dealing with employees

Methodology

· Lectures

· Case Studies

· Role Play

· Video Presentation

Trainer Profile

Mr. Sri Vahlsan has more than 10 years of experience in the area of People Relations. Backed with years of working experience in the Hospitality Industry has given him sound knowledge in Customer Service and Employee Relations. Geared with this exposure and experience, his delivery has been able to bridge the gaps in organizational needs by transforming the contents into reflective inputs for employees to succeed in their working place

Mr. Sri’s area of specialization includes Customer Service, Communication Skills, Employee Skills Development, Motivation and Product Knowledge Development. He has also assisted organization’s in carrying out their Training Needs Analysis while looking at specific approaches. He is also a Certified Trainer in Management Training Program issued by (NICC) Japanese Business Federation and a Certified Trainer issued by Pembangunan Sumber Manusia Berhad.(PSMB)

Academically he holds a Bachelor’s Degree in Management from Bournemouth University in UK and a Master In Management (specializing in Human Resource) from one of the local public university.

Course Fees

• RM750 per participant, inclusive of seminar materials, refreshments and lunch. Discount of RM150 for MEF members.

For Registration Form, CLICK HERE