Competing at the same level has its advantages

Seumas Tan Nyap Tek*,
Advocate & Solicitor

Well, you have probably heard, read or seen this statement many times either in the newspaper, radio or television where it says that to raise the standard of the performance of athletics, etc or for us to pose a formidable challenge globally, we must expose ourselves by competing with people of higher standard or of international class. Generally, I agree with the statement but with some reservations. If you have been following my articles either in this blog or in the Practical HR Management blog, you will realise that I like to share stories and experiences. Well, I am going to do just that by sharing with you why I say that competing with people of the same level has its advantages.

Story: My schooling days I will start by saying that I did not excel in my studies when in school. I am more of a practical sort of person who will likely ask “In theory, it should work, but tell me, realistically or in all reality what will most likely happen?” More often than not, the person will provide an answer which differs from the theory which was given earlier. Back to the story, even though I may not have been a good student academically, I remained in the “A” class throughout my primary and secondary education. However, my position in class during my secondary education more frequently than not fell below the half mark in class. I must add here that I was competing with brilliant classmates such as Tan Wee Keong, Peter Goon and Harjeet Singh who are now doctors and an engineer respectively, and whom I deeply admire until today. Somehow, being around brilliant and top students did not push me to improve myself academically, instead I began to develop low self esteem and low self-confidence. Why? I suffered from shyness. I couldn’t bring myself to ask questions or to raise my hand to answer a question even though I knew the answer due to fear of being laughed at or being ridiculed. Not that my beloved classmates would do that to me but there was always that possibility. You can say that I developed an inferiority complex. Just imagine this, when you are in the class and you think you have the perfect answer to a question and suddenly someone raises his hand and gives a marvelous answer, all of a sudden you feel the answer you had a few moments ago was just incomplete. I put unnecessary pressure on myself and started to do a no-no which was to compare myself with others. Looking back, I ought to have used my classmates as role models rather than compare myself to them. My favourite spot in class was either in the last or the second last row of the classroom. The reason being that I did not want the teacher to spot me and call my name to answer questions. I was just too embarrassed. All of this started to change when one day, at the beginning of a particular school year, I was asked to go to “B” class which was the second best class. That year, the school decided to reduce the number of students in “A” class, so I was one of the students asked to leave. My first reaction was of disappointment and sadness as I was leaving a class where most the students were known to me since the day I started my primary education. When I stepped into “B” class, a few of them whom I had met previously welcomed me warmly. For some strange reason, I decided to sit right in front, as a matter a fact, right in front of the class teacher’s table! So there I was in a classroom, practically a stranger with a majority of students whom I had not met before. Since I had not met many of them before, I didn’t feel any pressure and I wasn’t embarrassed to ask questions. I was quick to raise my hand whenever the teacher posed questions in class. That certainly didn’t go unnoticed. The teachers began to praise me saying I am always prepared for lessons and for the first time my peers (my fellow classmates in “B” class) began to admire me and a few commented that I was really smart. I was elated because this was the first time I received praise from teachers and classmates. My confidence and self-esteem began to grow day by day. Then one day, I was informed that there was a place available in “A” class and that place was offered to me. I had mixed emotions as I was caught in between. Here in “B” class, the students thought highly of me and the teachers were showering praise and then there was the “A” class where I knew all of the students. Then, the ego in me set in, thinking that people (ie: family, relatives and friends who were not classmates) would respect me if I entered “A” class. I suppose when you are a teenager in the 1980s, all these things seem to be very important to you regardless of you knowing what is right. So, I took the offer and re-entered “A” class. Immediately after entering “A” class, that old feelings returned. I became quiet, found a seat at the back of the classroom and hoped the teachers would not call on me. The only consolation was that I had all my old friends back. Now, looking back, one can say that I should have remained in “B” class. It would probably have done me good in the long run as it would have increased my confidence and uplifted my self-esteem to face future challenges. Well, that could have been the appropriate decision but then things were different back in the 1980s where getting yourself accepted by your family, relatives, friends and the community was very important. Also, I had a brother who was a star student in the school and that added pressure on me to match up to him as an “A” class student and nothing less. I suppose I may have put unnecessary pressure on myself by placing more value into other people’s perception rather than determining what was good for me. An important lesson that I learnt there was that competing with top students will not necessarily mean that it will motivate you to do better (though we hope that would be the case!) but it may also work as a double edged sword. In other words, it may put you in a position where you may feel inferior, especially when you can’t catch up with them. Yes, I know that is negative thinking but that is the reality of things.

So, does that mean that we should only compete with people who are of the same standard with us? Well, my answer will be “yes” and “no”. I am of the view that initially, it will be better if we compete with people who are of the same standard or similar so that we are able to see how we fare on a level playing field. Once we have achieved our target and are satisfied that we are Primus Inter Pares or first among our peers (equals), our self confidence will increase which will then lead to higher self esteem. Thereafter, when we compete with people who are better than us (well, at least better than us for now!), we know that we have done well previously and are moving up a notch. We will use them as a gauge to measure our performance and at the same time to be a role model to us. In other words, from competing we will learn about what makes them tick – ie: how they got to where they are today.

My second story is on exercise. Have you ever wondered why you don’t see many people who are obese or fat in the fitness centres?

Story: Exercising in an environment that makes you comfortable I was visiting a friend of mine who works in a well-known fitness centre in Kuala Lumpur. He showed me around and I could see that the majority of the people exercising there were rather fit and had good bodies to boot. My friend informed me that most of them were regulars and in the gym virtually every single day including weekends. I remarked “How come I don’t see people who are fat or obese working out in the gym?” To put it simply, why is it that people who really need the exercise are not in the gym but people who do not appear to need to lose weight are here almost every day? Before anyone starts accusing me of insulting our over-sized friends, let me say that I, too, fall under the category of overweight and obese. My friend replied that they do have members who are rotund but they don’t come in very often.

Why is that so? Is it because they are too lazy or too tired to go to the gym? Or perhaps, it could be due to other reasons?

I asked my friend whether there was any gym that caters for people who are over weight? In other words, a place where all the “rotunds” can exercise together without feeling embarrassed or having the added pressure to compete with those fit people that we see exercising regularly in the gym. When we are on the same level playing field, we all know that we have an equal chance to compete against one another, in this case, the amount of weight we lose each week. If you watch the “Biggest Loser” series, apart from the rigorous exercises and the controlled diet that the participants have to deal with,, I would say the driving force that makes the participants lose weight is the spirit to compete against their peers. The participants were willing to push themselves knowing that everyone has an equal chance to win the competition and take the title home. I have been undergoing a “wellness” programme in a physiotherapy and rehabilitation centre for sometime now. “Wellness” programme means an exercise programme for overweight people like me. Do I feel uncomfortable or embarrassed when I do workouts there? Not at all, in fact, I began to appreciate life even more. I began to develop a deep gratitude to God that I am so much more fortunate than many other people when I see some of the people in the rehabilitation centre undergoing different exercises to regain strength and movement in different parts of their body. You begin to realize that a lot of things that we take for granted can be taken away just like that and to regain it needs a lot of hard work, determination and patience. Keeping that in mind, every little exercise that I do in the Centre is done with passion and appreciation. Why? Because I am able to do it and for that I am thankful.

The above are just my experiences. I suppose how successful you will be when competing with the best will depend on your level of confidence and your emotional strength in accepting rejection, criticism and defeat and then quickly learning from it and bouncing back. Then you will no longer just be competing but you will be leading the way!



*Seumas Tan practices in the area of Employment Law covering issues dealing with human resource matters. He practices under the name and style of Messrs S. Tan & Co. and may be contacted at Seumas@STanLawyers.com.my.

It Pays To Be Attentive

Seumas Tan Nyap Tek*,
Advocate & Solicitor

This is an extension from my earlier article called “SOME TIPS ON MAKING A CUSTOMER FEEL COMFORTABLE”. If you recall, in the earlier article we talked amongst others, about being prompt and not keeping the customer waiting. If you need to keep the customer waiting then you should inform the customer and give an estimated time when you will be able to deliver the order, etc. In today’s article, we will talk about attentiveness and how being attentive to your customer’s needs goes a long way to ensuring repeat business.

I will be sharing with you 3 stories where 2 of them deal with food eateries while the other was an incident that took place at a board meeting.

Story: The tissue and the plate This story was told to me by a friend. Recently, this friend of mine went to a popular restaurant that serves good Indian cuisine somewhere along Jalan Gasing. Those people who are familiar with this restaurant will know that this restaurant is often packed but it has a “moving crowd”. In other words, the customers will have their food and then leave which makes the turnaround really fast. This is possible because of the efficiency of the staff in serving the food and seeing that the customers are satisfied so that they leave the place happily. My friend has a habit (a good one I must add) of carrying tissue paper with him whenever he goes to a restaurant. He will almost immediately take the tissue paper out and start wiping the utensils and the empty plate in front of him. On that particular occasion, the restaurant was packed as usual. He found a table and ordered his food. Not long after he ordered, the waiter brought the utensils and an empty plate. My friend immediately took out a tissue paper and started to wipe the plate and the utensils. While he was wiping the plate, he noticed that the “captain” or the head waiter was looking at him. When he was done wiping, he placed the used tissue paper on the table. Immediately the head waiter asked one of the waiters to remove the tissue. My friend thought to himself that this must be super efficient service. However, what surprised him was that the used tissue paper was not thrown away but was brought to the head waiter for “inspection”. The head waiter unfolded the tissue paper and examined it closely before it was handed to the waiter with instructions to dispose it. Out of curiosity, my friend asked the head waiter why he examined the used tissue? The head waiter replied that he was checking for stains. He said that if the tissue should reveal that there was stain on it, he would not hesitate to remove the staff responsible for cleaning the plates and utensils. The head waiter went on to say that even though they are not a fine dining restaurant, they take pride in the restaurant’s cleanliness and hygiene. My friend was truly impressed with the head waiter and the restaurant. It wasn’t just “lip service” but the head waiter actually “walked the talk”. There were 2 things that impressed my friend. One, the cleanliness of the restaurant and two, the head waiter’s attentiveness. In other words, paying attention to what was going on in the restaurant and making sure that things are moving on well. It was because of these 2 reasons, my friend continued to visit this restaurant every week. Even though the food prices are relatively higher when compared with other similar restaurants, but my friend felt that he could sit down and enjoy his meal with comfort and that to him, was an important factor. Another experience which I wish to share is a personal experience that took place a couple of days ago. Coincidentally, it was in one of the hawker stalls in the Royal Selangor Club that serves good Indian food, especially the “banana-leaf” rice set with curry. Story: The “banana leaf rice” stall It was during lunch time, I was starving and craving for some nice hot curry lunch. Since I was near the Royal Selangor Club, I decide to pop in and have my lunch there. The place was already filled with customers/members. The waiters were running everywhere – serving food, taking orders, clearing the tables, etc. A waiter spotted me and quickly took my order. The food came rather quickly. For those who are familiar with “banana leaf rice” set will know that it comes with rice served on a banana leaf and you will have 3 or 4 types of vegetables, 3 different types of curry to choose from (usually chicken, fish or dhall) and “papadam” (a type of crackers). I ordered some “resam” (a type of soup which is a bit spicy and sour but according to many people, the soup is good for digestion) and some “chicken varuval” (dry chicken curry). All the food came except for the “resam”. I was half way through my food when I looked up trying to get hold of someone’s attention when the waiter who took my order spotted me. As soon as he saw me lifting my head and before I could even signal for someone to help me, the waiter immediately got one of his colleagues to bring me the “resam”. What makes the service impressive was that the place was crowded and yet the waiter who took my order and incidentally was dishing out some food had this attentiveness in him to make sure that things were running smoothly. Some people may consider this as just a small deed but it certainly left a lasting impression on me. The final story I am going to share with you was related to me by my father. He was so impressed with this well known public figure that my father always reminds me to be observant and humble like this person. There must be something which this person did that earned my father’s admiration. Here is the story. Story: The incident in the Board Room My father was a director in a major public listed company. Amongst the directors were well know public figures. My father was the only person without a title to his name. As a matter a fact, to put it simply, you can say that he represented the normal “Joes in the street” in the Board. At that time, my father was a smoker. At his first Board Meeting, he was going to light up a cigarette when one of the titled well known public figure directors went to look for an ash tray and walked from the end of the room to where my father was sitting and gently placed the ashtray in front of my father. Initially, my father thought it was one of the office staff that got him the ashtray and thanked the person. When my father turned around, he noticed that it was actually the public figure director. My father was surprised and quickly stood up. The person gestured my father to sit down and offered his hand when he introduced himself. He introduced himself only by his first name without title, etc. However, my father already knew who he was and addressed him as such. It may only be a small gesture by the public figure director but the lasting impression he left on my father was a lasting one.

Until today, my father still talks about that incident. My father said now he understands how this person could reach to the highest pinnacle of his career in the Government. This person knows how to humble himself and shows humility. These traits certainly did not go unnoticed. Therefore, it definitely pays to be attentive.



*Seumas Tan practices in the area of Employment Law covering issues dealing with human resource matters. He practices under the name and style of Messrs S. Tan & Co. and may be contacted at Seumas@STanLawyers.com.my.